Monthly Archives: March 2020

Taking Action to Stop the Spread of COVID-19

We’ve said many times, our success depends on the success of our communities and neighbors, because ultimately if they are healthy and thriving, so are we. Those words carry even more weight now, as many of our clients and community members deal with a worldwide health crisis. As shut-downs and cancellations grind daily life to a halt for some, we remain committed to fulfilling your personal and business banking needs.

However, it is with your health and well-being in mind that we have taken action to limit in-person interaction and help mitigate the spread of COVID-19 in those communities where the threat is greatest.

Updated 4/1/2020 3:00 pm
As of April 2, 2020, all First International Bank & Trust lobbies will be open by appointment only. All Drive-Up locations and Interactive Teller Machines (ITMs) remain open regular hours. Click here for the location nearest you.

We will continue to monitor the situation in our communities and will notify you of any additional precautions deemed necessary.

In-person Meetings

If your insurance or banking needs are better served through an in-person meeting, please contact your local banker/agent or call your nearest FIBT location or First International Insurance location to schedule an appointment.

For the safety of our employees and our customers, we will limit in-person meetings when possible. Instead, we may ask to visit with you through the phone and/or video technology to conduct meetings, per the recommended social distancing recommendations.

Drive-up & Night Depository

Our drive-up facilities will remain open regular business hours to accept deposits/transactions. To familiarize yourself with the drive-up hours for the branch nearest you, please click here.

Our night drop locations will be collected regularly. This is an excellent solution for deposits, loan payments, and credit card payments. If you drop off a deposit or payment throughout the day and have concerns about when it is applied to your account/loan, please contact your local branch for accommodations. Click here for a list of branch phone numbers.

Safe Deposit Boxes

If you need to access your Safe Deposit Box, please call your local branch to set up an appointment. All efforts will be made to provide access at your convenience. Click here for a list of branch phone numbers.

Online & Mobile Banking

First International Bank & Trust’s Online and Mobile banking services are available 24 hours a day; seven days a week. You can easily monitor account activity, transfer funds, or make payments and/or pay others from anywhere internet access is available. You may also appreciate the convenience of using our mobile app on your smart device.

To learn how to enroll and get started with Mobile Banking, click here to view instructions.

Mobile Check Deposit is also available through the mobile app, from your smart device. Click here for easy instructions to get started.

Need to send money to friends or family members? Consider using our Zelle person-to-person payment service. Read more here.

Interactive Teller Machines & ATMs

Additionally we offer extended branch hours through Interactive Teller Machines (ITMs). This service allow you to connect with a live banker through video. Click here to discover if there’s an ITM in your neighborhood.

A live banker will be available these hours through our ITMs:

Monday – Friday, 7:30 am – 8:00 pm (CST);
Saturday, 8:00 am – 2:00 pm (CST).
And, of course ATM machines are available for your cash needs. Click here for an ATM nearest you.

Customer Service

Our Customer Care Center is available for assistance by calling (800) 359-8092.

Hours:
Monday – Friday, 7:30 am – 8:00 pm (CST);
Saturday, 8:00 am – 2:00 pm (CST).

Our online chat feature on FIBT.com as well as inside online/mobile banking is also available during these hours for an immediate response.

Lending Needs

Our loan officers will continue to be available to answer questions or help you with a new need. Whether it’s a commercial, ag, mortgage, or a consumer loan, feel free to contact them as usual. In-person meetings can be set up via appointment, or by video if you’re more comfortable using a virtual setting. Contact your local loan officer to determine what works best for you.

Business Change Orders

If you’re in a business in need of a change order, we’re here to assist. Please contact your local branch and your change order can be picked up via drive-up. Click here for a list of branch phone numbers.

Cash Management Services

Our Cash Management Relationship Managers and Support Teams are available to assist you. Contact your Cash Management Relationship Manager as usual with any questions. You can also reach the Cash Management Support at cashmanagementsupport@FIBT.com

Be Safe. We Care About You.

We know this can be a stressful time for people. Unfortunately, in times like these, scams can play on people’s emotions and good intentions. First International Bank & Trust has prepared security and fraud tips and encourages you to familiarize yourself to keep you and your loved ones safe.

First International Bank & Trust is committed to helping you Live First. Updates related to COVID-19 (Coronavirus) will be posted to our website, FIBT.com and our Facebook Page.

Thank you for the trust you place in us to care for your financial needs.

Sincerely,
Stephen Stenehjem
CEO and Chairman

Safety Measures for COVID-19 (Coronavirus)

First International Bank & Trust takes the well-being of our customers and employees seriously. With the growing concern over COVID-19 (Coronavirus), rest assured we’re taking the necessary steps to keep you, our employees and access to your funds readily available.

First International Bank & Trust is encouraging employees to stay home when ill, wash their hands frequently, and has provided hand sanitizer at workstations. We are monitoring the situation closely and keeping in contact with State and Federal officials for guidance, as well as practicing social distancing whenever deemed necessary.

For the health and safety of our valued customers and employees, please be aware of the services we have available if you’re an individual at risk.

First International Bank & Trust’s Online and Mobile banking services are available twenty-four hours a day; seven days a week. You can easily monitor account activity, transfer funds, make deposits or payments and/or pay others from anywhere internet access is available or the convenience of a mobile app on your smart device.

Additionally we offer extended branch hours through our drive-ups and Interactive Teller Machines (ITMs). Both of these services allow you to connect with a banker, while limiting the exposure of a face-to-face encounter. Click here for hours of these services nearest you.

And of course, our Customer Care Center is available for assistance by calling (800) 359-8092. Hours include Monday – Friday, 7:30 am – 8:00 pm (CST); Saturday, 8:00 am – 2:00 pm (CST). Our online chat feature on FIBT.com is also available during these hours for an immediate response.

Below are several links to the Centers for Disease Control to provide you with the most current information available.

www.cdc.gov/coronavirus/2019-ncov/downloads/2019-ncov-factsheet.pdf

www.cdc.gov/coronavirus/2019-ncov/downloads/sick-with-2019-nCoV-fact-sheet.pdf

www.cdc.gov/coronavirus/2019-ncov/downloads/stop-the-spread-of-germs.pdf

www.cdc.gov/coronavirus/2019-ncov/downloads/COVID19-symptoms.pdf

As always, we remain committed to helping you, live first.

Updated Terms of Service

Updated Terms of Service

Attention Bill Pay and Zelle Users

From time to time, updated Terms of Service are published for users of our online and mobile banking solutions. If you currently use Bill Payment or Zelle® and have logged into online banking in the last few days, you may have already noticed these updated Terms of Service. In order to continue using the features and functionality of Bill Payment and Zelle, you will need to review and accept these updated Terms of Service. If you have already completed this process, no additional action is needed at this time. For those who have not had a chance to accept the updated Terms of Service, we have included detailed instructions below on how to complete the process within either online or mobile banking.

Accepting the updated Terms of Service within Mobile Banking:

  • Step 1: Once you have logged into the First International Bank & Trust Mobile Banking app, you will need to click on the Transfer & Pay button at the bottom of the screen
  • Step 2: Within the Payments section, you will see a link to accept the updated Terms of Service
  • Step 3: Clicking this link will bring you to a screen which allows you to review and select "I Accept"
  • Once you have completed the process, you will have the ability to continue using the features and functionality of Bill Pay and Zelle

Accept updated terms via mobile app

Accepting the updated Terms of Service within Online Banking:

  • Step 1: Once you have logged into Online Banking through your preferred browser, you will need to click on Payments from the top navigation bar
  • Step 2: The updated Terms of Service will automatically appear on the screen for your review
  • Step 3: Check the box next to "I Accept" and select the Continue button to complete the process
  • Once you have completed the process, you will have the ability to continue using the features and functionality of Bill Pay and Zelle

Accept updated terms online

If you have any questions please feel free to contact your First International Bank and Trust Customer Care team at 1-800-359-8092.

Copyright © 2020. First International Bank & Trust. All rights reserved. Data charges may apply. Check with your mobile phone carrier for details. Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.