Important Information Regarding the Protection of Your Personal Information

Important Information Regarding the Protection of Your Personal Information


Recently, Equifax, one of the three national consumer credit reporting agencies, announced a major data breach. This breach affects approximately 143 million Americans. This is what we know according to Equifax: the data breach occurred May – July 2017, and the information stolen includes consumers' personally identifiable information, including names, Social Security numbers, dates of birth, addresses and, in some cases, driver’s license numbers. Approximately 209,000 credit card numbers and dispute documents with personally identifiable information for approximately 182,000 consumers were also stolen. There is no evidence of unauthorized access to consumers' credit reporting databases.

To be clear, First International Bank & Trust was not compromised and your information was not stolen from our bank. However, First International Bank & Trust takes the security of our customer information very seriously, and we are providing you with the information we know about this massive breach and the steps you can take to protect your personally identifiable information if you so desire.

Following this unprecedented breach, we are also asking our customers to be extra vigilant and report any suspicious activity in your accounts to First International Bank & Trust by calling 800-359-8092 or emailing

Equifax has established a website that informs consumers if they may be affected by the breach, provides additional information on the breach, and offers complimentary identity theft protection and credit file monitoring. This information is available at

To protect your identity and personal information, First International Bank & Trust strongly encourages our customers to take the actions noted below.

Experian® TransUnion® Equifax®
P.O. Box 9554 P.O. Box 2000 P.O. Box 740241
Allen, TX 75013 Chester, PA 19016 Atlanta, GA 30374
888-397-3742 800-680-7289 800-349-5191
  • Take advantage of being able to access and monitor your accounts at any time with free Online Banking and on the go with Mobile Banking*. Learn more at online-banking.
  • Use our free CardValet app to manage your debit and/or credit card anytime, anywhere – through your smartphone*. It allows you to turn your card “on” or “off,” customize interactive alerts and much more! Learn more at
  • Set up account alerts within Online Banking for checking, savings and loan accounts and get notified when certain activity happens on your account(s).
  • Please understand that when you call our Customer Care Center or Chat Online with one of our representatives, we will ask questions to verify your identity. These questions are not in place to irritate you but rather follow our strict identity protection procedures for your safety.
  • Be suspicious of incoming phone calls asking you for personal private information.
  • Consider if you should place an initial fraud alert on your credit report (learn more at
  • Consider if you should freeze your credit file (learn more at
  • Review your credit reports for accuracy. It is your right to call any one of the three credit reporting agencies to receive your free annual credit report or visit A tip is to spread out your free credit report requests to each of the agencies to give yourself the opportunity to review the report every four months. For example, request your free report from Experian® in October, a free report from TransUnion® in February and a free report from Equifax® in June to monitor throughout the year.
  • You should also contact the credit reporting agencies to notify them of any suspected fraud or identity theft.

If you believe you are the victim of identity theft, contact your local law enforcement office and/or your state attorney general. Finally, you may also want to consider reviewing information about recovering from identity theft, which is available from the Federal Trade Commission (FTC) at or by calling 1-877-IDTHEFT (1-877-438-4338). The FTC also offers general information to protect your online presence at

*Please note you may be charged access or data usage fees by your internet/mobile device provider based on your plan.

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