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Client Support
| Department: | Kotapay |
| Location: | Fargo, ND |
Client Support at Kotapay is at the forefront of delivering exceptional customer service and professionalism to existing and/or prospective customers. You will handle tasks such as providing phone support, entering contracts, and responding to support emails. Every customer interaction is an opportunity to enhance the customer experience.
Hours: Monday - Thursday 9am-6pm, Friday 8am-5pm.
Key Responsibilities:
- Provide customer support over the phone or chat features.
- Develop an in-depth knowledge of products and services offered to better serve our customer’s questions.
- Assist in new client set up.
- Weekly management of a group client email folder.
- Serve as a back-up for other departments.
Qualifications:
- High school diploma or equivalency is required.
- Prior ACH and/or customer support experience is preferred.
Kotapay, a division of First International Bank & Trust, partners with BASYS Processing for credit card and debit card processing services.
First International Bank and Trust is a family-owned full-service Community Bank with locations in ND, MN, SD, and AZ. We show our employees we care by providing competitive benefits and training and growth opportunities.
If you are interested in learning more, you can apply or if you have questions before applying you can reach out directly at TalentAcquistion@FIBT.com.
Equal Opportunity Employer